Warranty

Clava warrantees all of our products with a 12 month limited warranty on parts and workmanship. Normal wear and tear and damage that is caused through misuse/abuse and airline handling DO NOT qualify for coverage under our warranty.

In the rare case that a product should fail within the first 30 days of purchase, we apologize for this inconvenience. Please email info@clava.com with the claim and proof of purchase (order number, company ordered from and order date). A return authorization and shipping instructions will be emailed to you within 24 hours (by end of day Monday if claim is submitted over the weekend). The item will be replaced at no additional charge immediately upon return.

If a claim should arise during between the 2nd and 12th month of the purchase, Clava will repair the product. Please email info@clava.com with the claim and proof of purchase (order number, company ordered from and order date). A return authorization and shipping instructions will be emailed to you within 24 hours (by end of day Monday if claim is submitted over the weekend).

Please note: The irregularities and variations of color, shading and texture, and the imperfections (wrinkles, veins, scratches) are natural characteristics of leather and are authentic features of the grain. These irregularities add to its natural and unique beauty and in no way are to be considered defects or damages. No two items will be exactly the same – this is your best guarantee of its authenticity.

Be sure to include a non-refundable check for:

$25 – totes, briefcases, luggage
$40 – rolling luggage

Please send the item(s) prepaid:

Clava
Repairs – RMA# (the rma number must be entered here)
223 S. Van Brunt St.
Englewood, NJ 07631

Please call 888.45.clava ext. 17 or email us at repairs@clava.com should you have further questions.